At Sol & Twine, we take care to ensure that every order reaches you in excellent condition. If your product arrives damaged, we’re here to help.

1. 3-Day Easy Replacement for Damaged Products

We offer a 3-day replacement policy for products received in damaged condition.

• You must contact us within 3 days of receiving your order to report any damage.
• Please provide your order number, clear photographs of the damaged product, and photographs of the packaging where possible.
• Our team will review your request and confirm whether the product qualifies for a replacement.
• Once your request is approved, we will guide you through the replacement process.

Replacement is subject to verification and product availability.

2. Condition of Returned Products

Products approved for return or replacement must be sent back in their original, unused condition, along with the original packaging and any accessories, if applicable.

We reserve the right to deny a replacement if the product is returned in a used, worn, altered, or otherwise damaged condition that was not present when the order was delivered.

Products showing signs of use, mishandling, or damage caused after delivery will not qualify for replacement.

3. Items Not Eligible for Replacement

Replacement requests may be declined in the following circumstances:

• The damage is reported after the 3-day reporting period.
• The product has been used, worn, altered, or mishandled.
• The product has been damaged after delivery due to improper handling or care.
• The request does not meet the conditions outlined in this policy.

4. How to Request a Replacement

To request a replacement for a damaged product:

1. Contact our customer support team within 3 days of delivery.
2. Share your order number and photographs clearly showing the damage.
3. Wait for confirmation from our team before sending the product back.
4. Follow the return instructions provided by our team.

Please do not send any product back before receiving return instructions.

5. Refunds

Our standard policy is to offer a replacement for products received in damaged condition rather than a refund. If a replacement is unavailable or another remedy is required by applicable law, we will discuss the available options with you.

6. Contact Us

For replacement requests or questions about this policy, please contact us through the customer support details provided on our website.

Sol & Twine — Wear. Carry. Cherish.